Product Support

The SRT Wireless, LLC (SRTW) Limited Product Warranty is an 18 month Warranty that begins on the day the product is shipped from an SRT facility.

The SRTW Limited Product Warranty is an 18 month Warranty that begins on the day the product is shipped from an SRTW facility; the Warranty is not in any way related to the date the end-user receives the product. We understand that the end user who wishes to make a claim may not have been the initial recipient of the product and therefore may not know exactly when the product was shipped and thus the exact date the Warranty began. If anyone wishes to inquire about the beginning date or expiration date of the SRTW Warranty then please contact us by sending an email to the following address: srtwrepairs@srtwireless.net

Start by sending an email to: srtwrepairs@srtwireless.net

You must contact srtwrepairs@srtwireless.net and receive a Return Authorization (RA) number prior to returning any product. You have seven calendar days to ship the product back to SRTW from the date that you receive your RA number.

Start by sending an email to srtwrepairs@srtwireless.net

Ship to the following address after you receive your RA number: SRT Wireless, 1613 NW 136th Avenue, Bldg. C, Sunrise, Florida 33323, Attn: SRT Wireless Repairs Department

You are fully responsible for all shipping costs, including any taxes and/or fees, as well as the appropriate insurance as you assume all risk of loss or damage to the product while in transit to us. We recommend that you use a traceable method of shipping for your protection.

SRTW stands behind the quality of its products and strives to provide a high level of customer service. As such, SRTW will pay the return shipping charges if repairs are covered by Warranty. SRTW may also, at its discretion, reimburse shipping costs and fees that were initially paid for by the customer when shipping the product to SRTW.

The customer is responsible for all costs of repairs not covered under the Warranty and will also be responsible for all return shipping charges. SRTW will fax, mail, or email an estimate of repairs and return shipping to the customer and will not proceed with any repairs until customer’s reply is secured.

The customer will be responsible for all costs of repairs not covered under the Warranty and will also be responsible for all return shipping charges. SRTW will fax, mail, or email an estimate of repairs and return shipping to the customer and will not proceed with any repairs until customer’s reply is secured.

If the repair SRTW makes does not fix the problem, then the product may be returned to SRTW for repair at no additional cost to customers regardless of  Warranty status.

SRTW will determine, at its sole discretion, whether to repair or replace an item that is covered under Warranty. Such repairs or replacement will be made at no charge to the customer for parts or labor. If the product or part is replaced, the replacement product or part will be comparable to the original. Replacement parts will be new or serviceably used.

Regardless of whether the product or part is repaired or replaced, it will be warranted for the longer of ninety (90) days from the date of shipment from an SRTW facility or the remainder of the Warranty period. Any additional purchases or upgrades will not extend this Limited Product Warranty.